Factory Direct

Horrible Customer Service. Was not informed that my online order was ready for pick up. When I called they told me it had been there for 2 days but they forgot to let me know. When I went to the store and called them from the parking lot, they told me it would be “just a moment” and left me on hold for over an hour. I then waited in line for 45 mins to get into the store. They told me that they must have forgotten about me. Not worth this sub-par customer service, will never shop here again!

Impossible to get...

Impossible to get anyone to answer the phone at the Kennedy Rd. location in Brampton! Phone rings and rings then gets disconnected!